Local deliveries in New Zealand take approximately 1 to 2 weeks. Most deliveries are delivered within a week.
Deliveries to Australia may take approximately 2-3 weeks.
If you want to order from a country other than New Zealand and Australia, please email me at bravepeopledesigns@gmail.com.
Are the items in my cart reserved?
Adding items to your cart does NOT reserve the stock. To avoid missing out, complete the checkout to secure your items.
Where do you Ship to?
At present we are shipping to New Zealandand Australia.
Can I Click and Collect my order?
No, this option is not yet available
Am I able to pay in person by EFTPOS?
Unfortunately we do not have counter service available. All purchases must be made online.
Can I place an order over the phone?
No, all orders must be placed via the website.
What do I need to do if I receive the wrong product?
Take a photo of the incorrect item and email us at: bravepeopledesigns@gmail.com with your order number.
Occasionally there are errors. Please let us know ASAP so we can get it sorted for you straight away.
What happens if the item I’ve ordered is Out of Stock?
You will be notified immediately of any delays, with all available options including a refund.
Are my Credit Card details confidential?
We take credit card security very seriously. All transactions are transmitted via Shopify payment gateway.
Can I change or cancel my order?
We take pride in our fast delivery which means that most orders are packed and dispatched within a short period of time. You will need to contact us immediately via email to bravepeopledesigns@gmail.com. If your order has not yet been dispatched we will be able to cancel your order. Once your order has been dispatched we are unable to make any changes or cancel your order.
If I return a product because I have changed my mind do I have to pay the freight?
We cannot accept returns due to the nature of the product.
How do I report an issue I’m having with the website?
If you have any difficulties using our site, please let us know! You can email us on bravepeopledesigns@gmail.com
Can't find the answer you are looking for?
You can email us on bravepeopledesigns@gmail.com.